Customer Commitment
Our mission revolves around a total dedication to the quality of service and experience our customers receive from us. We survey our customers in a variety of ways, from contacting them after we have provided a service or product through to ad hoc, face to face and telephone interviews. We also routinely compare our performance with that of our nearest competitors so we can see how well our customers feel we are doing relative to our rivals.
At Golat, our service teams are ready to ensure you're completely satisfied and to take ownership of your issue until it’s resolved.
- The majority of our residential customer service support is available 24/7 through our call centres.
- We contact you within 90 minutes from the moment your account is established to ensure you're completely satisfied with the service and to resolve any issues promptly.
- We have improved our process to resolve any escalated complaints and we have added more employees to respond to your concerns swiftly and fairly.
- We continually measure, review and improve our customer delivery - based on what our customers tell us about how well we are doing, not on how well we think we are doing.
We offer more pricing options and more flexibility to create personalized solutions.
- We deliver a wide selection of price plans and features designed to fit your unique needs and usage requirements.
- We offer the flexibility of a term or no-term contract on all of our price plans.
- We deliver fair and flexible pricing for the value we provide.
We will help you understand our products and your rights as a customer and we'll never stop trying to do it even better.
- We help you understand the features and benefits on your Golat chosen package, explaining your chosen price plan features.
- We are creating a more consistent and readable Terms of Service for customers using our services, so you understand your rights and responsibilities.
- We help you select the package that best suits your needs by providing relevant information on our plans at the point of sale and on our website.
- We will notify you in writing 30 days in advance of any material changes to our pricing policies or Terms of Service of service and as part of this notification, we will show you specifically what is changing.
We will implement whatever measures are necessary to protect your privacy and secure your personal information.