Website Privacy and Security Policy
We have developed this policy because we want you to feel confident about the privacy and security of your personal information.
Who are we?
Golat Telecom is a privately owned telecommunication company registered here in the United Kingdom. The Company provides voice services in the UK. Golat has two customer-focused lines of business: Golat Retail and Golat Wholesale. Golat Retail, operate mainly within the UK, where Golat offers packaged long distance voice minutes.
Golat Wholesale connects variety of telecommunication networks across the globe including established European and foreign carriers, new and emerging telephone companies, and value-added service providers.
Why do we have a Privacy Policy?
We have developed this policy because we want you to feel confident about the privacy and security of your personal information. Golat is registered under the data protection laws in the United Kingdom and takes all reasonable care to prevent any unauthorized access to your personal information.
When we refer to "personal information" in this privacy policy, we mean information, which identifies you as an individual, or is capable of doing so. Accordingly, we may hold and use data about you in your capacity as a consumer, a business customer, as an individual acting on behalf of a business customer or in any other capacity, for example, when you visit our websites.
Please read this privacy policy carefully. If you are visiting our websites or using any of our services, by continuing to do so, you indicate your agreement to our use of your personal information as set out in this privacy policy.
What does this privacy policy cover?
This privacy policy only applies to how Golat deals with your personal information. It does not apply to any other company or to any other company´s websites even if you access them through Golat. If you disclose your personal information to other companies your information will be dealt with according to their privacy practices.
What personal information do we collect about you, and when do we collect it?
We may ask you for information to enable us to provide a service to you and we collect this information by telephone, written correspondence or via a website. We may ask you for information including your name, private/business address, contact telephone numbers and email address. We may also ask you for other information that relates to the service you are using or ordering.
- When you (or someone using your telephone line) make a telephone call or send a fax that uses our telephone network, we keep a record of that call (including the number called) to enable Golat to charge for it. We also receive from other operators information about calls made over our network, where we need that information for connecting and billing purposes.
- If someone abuses or damages the telephone network, for example by making offensive or nuisance calls, we may keep information relating to that abuse.
- We may also monitor and record our communications with you, including emails and phone conversations to record details about the products and services you order from us, and in order to meet our legal and regulatory obligations generally.
We do not use this information to:
- Identify individuals visiting our website; or
- Analyse your visits to website; or
- Track any Internet searches which you may make while on our website.
Do we share your personal information with anyone else?
- As a normal part of our business we share with other communications companies’ information for connecting and charging for calls over each other networks. To enable them to do this, we may need to share some of your personal information with them. When we do so, these companies are required to act in accordance with the instructions we give them and they must meet the requirements of the Data Protection Act to keep the information secure.
- We may provide information, in response to properly made requests, for the purposes of the prevention and detection of crime, and the apprehension or prosecution of offenders. We may also provide information for the purpose of safeguarding national security. In either case we do so in accordance with the Data Protection Act. We also provide information when required to do so by law, for example under a court order, or in response to properly made demands, under powers contained in legislation.
For how long does Golat keep personal information?
The time period for which we keep information varies according to what the information is used for. In some cases, there are legal requirements to keep data for a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for no longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.
How can I find out what personal information Golat holds about me?
If you want specific information i.e.
- copies of fault reports
- copy invoices
Then you must contact Customer Services.
How can I change the personal information Golat holds about me?
If the information we hold about you is inaccurate, please let us know and we will make the necessary amendments and confirm that these have been made.
How can I manage Golat not to contact with me for marketing purposes?
You may choose not to receive marketing information from Golat and, if you are already receiving such information from us, you can ask us to stop at any time. If you would like Golat not to call or mail you with details of products, services and special offers, please call 0800 279 6262 or contact your Account Manager.
How do we protect your personal information?
We are serious about guarding the security of your personal information and the details of any transactions made. We take appropriate organisational and technical security measures to protect your data against unauthorized disclosure or processing.
How do you find out about changes to our privacy policy?
We may change our privacy policy from time to time. New policies will be published on our web site.
Does Golat's privacy policy protect me when I use Golat websites?
Golat´s privacy policy also applies to information collected when you use our website.
You do not have to register to access our website. However, if you provide information via the "contact us" or any of the other interactive features, you indicate your consent to our use of your personal data in the manner described in this privacy policy.
Are third party sites covered by this policy?
Third party Internet sites that you can link to from Golat’s website are not covered by our privacy policy, so we urge you to be careful when you enter any personal information online. Golat accepts no responsibility or liability for these sites.
Questions or concerns about your privacy?
If you still have questions or concerns about your privacy, feel free to contact us by email or call 0800 279 2626 and we will be delighted to speak to you in person.
If you still have unresolved privacy concerns, you can write to us at:
Golat Ltd
102 Cavell Exchange
Cavell Street
London E1 2JA
Or by email at privacy@golat.com